Return Deadline We offer a 30-day return policy, which means you have up to 30 days after receiving your item to request a return.
Return Conditions To be eligible for a return, the item must be in the same condition as received: unused, with tags, and in its original packaging. You must also present your receipt or proof of purchase.
How to Request a Return To initiate the return process, please contact us at [INSERT EMAIL] .
Products returned without prior request will not be accepted. The return shipping address will be provided after the request is made.
Damage and Problems Upon receiving your order, please check immediately for defects, damage, or if you received an incorrect item. If you notice any problems, please contact us so we can resolve the issue.
Exceptions / Non-Returnable Items Some types of products cannot be returned, including:
Perishable products (food, flowers, plants)
Customized or custom products
Personal hygiene products (cosmetics, personal care items)
Hazardous materials, flammable liquids or gases
We also do not accept returns on sale items or gift cards.
Exchanges If you want to exchange an item, we recommend returning it first. Once the return is approved, you can place a new order separately.
Right of Withdrawal in the European Union If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, without providing a reason. The item must be in its original, unused condition, with tags and original packaging.
Refunds Once we receive and inspect your return, we'll let you know if your refund has been approved. If approved, the amount will automatically be refunded to your original payment method within 10 business days .
If your refund has not been processed after 15 business days , please contact us at [INSERT EMAIL] .
